Please call us on 020 3848 9434 or complete the form below and we will get in touch with you.
WHILE WE DO TREAT CHILDREN AS PATIENTS IN OUR PRACTICE, WE DO NOT MARKET TO OR ENTER INTO CONTRACTS WITH CHILDREN. PLEASE DO NOT ACCESS OR USE THE WEBSITE IF YOU ARE UNDER 18 YEARS OF AGE.
This policy sets out what personal data we might collect, how we process and protect that data, the lawful grounds for that processing, and your related rights. Essentially ‘personal data’ means any information relating to an identified or identifiable natural person, namely one who can be identified, directly or indirectly from that information alone or in conjunction with other information.
As data protection law and practice are constantly developing, we’ll need to update this policy from time to time, which we’ll do by posting a new policy on the Website that takes effect from the date stated. It is your responsibility to return to the Website from time to time and check for changes.
Special categories of personal data
Given the nature of our business, we do process certain ‘special categories of personal data’, such as information about your health and, if relevant to your treatment, sex life and sexual orientation.
We do treat children (those under the age of 18) in our practice and, in the course of providing and invoicing for such treatment, we will process data concerning their health. Where consent is required for the processing, we will obtain consent from the child’s parent or legal guardian.
Legal basis for processing any personal data
Where we process any personal data relating to you we need to have a legal basis to do so. The legal basis for processing of personal data relating to you will be (in descending order of use) that the processing:
- is necessary to perform a contract with you, for example to provide treatment to you and to invoice you (‘Contract’),
- is necessary to comply with our legal obligations, for example to retain personal data for a specified period (‘Legal Obligation’),
- is necessary for our legitimate interests in carrying out our business, including to maintain, improve and market our products and services, provided those interests are not outweighed by your rights and interests (‘Legitimate Interests’),
- is based on your consent (‘Consent’), in which case we will identify the processing purposes and provide you with relevant information to make the processing fair and transparent, or
- is necessary to protect your or another person’s vital interests (‘Vital Interests’).
Legal basis for processing special categories of personal data
Where that personal data is in a ‘special category of personal data’ such as your health data, we will also need a separate legal basis for that processing. In descending order of use, that legal basis will be that the processing:
- is necessary for the purposes of preventive or occupational medicine, for the assessment of the working capacity of you as an employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems and services on the basis of EU or UK law or pursuant to contract with us as health professionals (‘Healthcare’),
- is based on your explicit consent (‘Explicit Consent’) in which case we will identify the processing purposes and provide you with relevant information to make the processing fair and transparent, or
- is necessary to protect your or another person’s vital interests where you are physically or legally incapable of giving consent (‘SC Vital interests’).
How Do We Obtain Personal Data?
We collect or are provided personal data in the normal course of business, for example:
- you may provide us with your details when you ask about our Services (through the Website, by email or otherwise),
- you (or your parent or legal guardian) may provide us with your details when registering for or during discussions about treatment at our practice,
- we may receive your personal data from your parent or guardian or your GP or other healthcare professional when you are referred to our practice, and
- when you visit the Website, we may collect information about your visit such as your IP address and the pages you visited,
When you provide us with personal data about yourself or another person, you are confirming to us that you are authorised to provide us with that information and that any personal data you give us is accurate and up-to-date.
How do we use personal data?
We use personal data in the normal course of our business, for example:
- to respond to enquiries about our Services. Lawful basis: Legitimate Interests.
- to provide the Website. Lawful basis: Legitimate Interests.
- to provide our Services, including to treat patients and to provide advice and support. Lawful basis: Contract and Healthcare.
- to analyse and improve the Website and the Services, for example to improve the visitor or patient experience. Lawful basis: Legitimate Interests, however where for example applicable law
requires your consent to use certain cookies, we will ask for your Consent having provided you with relevant information.
- to market our Services, for example to GP practices – if we do so, we will provide you with an easy and free way to opt-out of receiving such communications in the future. Lawful basis: Legitimate Interests (or Consent as above).
- in certain circumstances, to share it with a limited number of third parties as described in this policy, for example for operational requirements and business continuity purposes. The legal bases are discussed below.
Sharing Data & International Transfers
We will not give, sell or rent your personal data to third parties so they can market their services to you. Nor do we accept advertising from third parties on the Website. We may share personal data in the following limited circumstances. In each case, we share the minimum personal data necessary.
- For purposes of your treatment and direct care, we may share your personal data and discuss our treatment of you as our patient with the healthcare professional who referred you to our practice. Legal basis: Contract and Healthcare.
- For purposes of your treatment and direct care, we may recommend that we refer you to a third-party practitioner or practice as their patient. We will only share your personal data in this situation with your prior explicit consent. Legal basis: Explicit Consent.
- To protect your or another person’s vital interests. Legal basis: Vital Interests or SC Vital Interests.
- Your employer, insurance company or solicitor may request access to your personal data, which we will only allow on your explicit consent. Legal basis: Explicit Consent.
- We may be obliged to disclose your personal data to comply with a law, order or request of a court, government authority, other competent legal or regulatory authority or any applicable code of practice or guideline. Legal basis: Legal Obligation.
We may also share your personal data for the following purposes:
- For provision of the Services, and for our own disaster recovery and business continuity purposes, we may store or transmit personal data to or through third party providers, such as with our contractors and advisors to help us operate, secure and analyse our business. Legal basis: Legitimate Interests or Contract.
Where we share your personal data with our suppliers (or ‘processors’) for them to process it on our behalf, we ensure we have written contracts in place including relevant wording to safeguard that personal data and comply with applicable laws. Where possible, we keep personal data within the European Economic Area (‘EEA’). However, in order to carry out the above purposes, we may use third parties and their facilities outside the EEA. In all such cases we will ensure that appropriate security measures are in place to protect your personal data and a valid legal basis for the transfer applies.
As a default position, we will only retain personal data for any statutory retention period, then a reasonable period (if any) necessary for the above purposes. This is subject, for example, to any valid opt-out or withdrawal of consent where processing is based on consent, or other valid exercise of your data subject rights which is effected. As an example, physiotherapists and osteopaths have legal obligations to retain patient health records, in general, for eight years from the date of last treatment for adults, and for children eight years after their 18 birthday or until 25 years of age. Other types of records may need to be stored indefinitely.
The security of data is very important to our business. In accordance with our legal obligations, we take appropriate technical and organisational measures to protect your personal data and keep those measures under review. However, we can only be responsible for systems that we control and we would note that the internet itself is not inherently a secure environment.
Third Party Services
You have the right to know if we process any personal data about you and, if we are, with certain limitations, to a copy of that personal data. You also have the right to ask us to remove or correct any of that personal data that is inaccurate, to object to certain processing and to withdraw any consent you may have given us for any processing of your personal data. You also have the right to ask us to restrict processing certain of your personal data, to erase your personal data, and to ‘port’ certain of your personal data to you or another provider, provided in each case that we have such data and certain conditions are met.
You have the right, at any time, to object to the processing of your personal data for direct marketing.
‘Do Not Track’
The Website does not use technologies that respond to ‘Do-Not-Track’ signals communicated by your internet browser.
If you’ve any question you can always contact us at the address above or by email to [email protected] You have the right, at all times, to notify a complaint to any regulator such as the UK Information Commissioner, although we would welcome the opportunity to discuss and resolve any complaint with you first.