During the COVID-19 pandemic, it is our intent to continue to serve our clients who need us, as long as it is safe and in line with the requirements of Public Health England to do so
We are committed to delivering exceptional care during these difficult times, as well as ensuring our clients aren’t unnecessarily exposed to COVID-19.
These are the steps we are taking to protect you, our team and the wider community (updated 23rd March 2020):
For the time being, we will not be providing face to face treatments unless in exceptional, acute circumstances
Where it is reasonable and will be effective to do so, we are encouraging our clients to conduct their appointments remotely via Facetime or Skype
BUPA, BUPA Global, CIGNA, VITALITY and AVIVA have all agreed to cover remote appointments (providing there are no exclusionary clauses in any given policy). We are expecting others to follow and will keep this page updated with the latest developments
If you are a new client or have a new injury we can assist with diagnosis and a self-management treatment plan.
We can also assist with self-isolation exercise prescription to ensure you keep fit and free from injury during this time
Should you need to come to clinic for essential treatment please note the following:
We will not have >2 practitioners and >1 client services team members in the clinic at any one time
None of our staff are using any means of public transport to get to and from the clinic
We are distributing any in-clinic appointments throughout the day to minimise the number of clients in the clinic at any given time
We are committed to respecting the principles of social distancing as outlined by Public Health England – in both our professional and personal lives
We have increased our usual cleaning practices. Our team clean the treatment areas and studio equipment before use with each client and after each session. At the front desk we are regularly cleaning common services such as the reception area, card machines and door handles
Our cleaners are also conducting a deeper clean in the evenings
When taking appointments our client services team is querying all clients with regards to theirs and their families current health status, so as to ensure that anyone who comes to the clinic falls within the current guidelines prescribed by Public Health England
At our front door, within the clinic and on our appointment reminders we are also conveying the current information
We are asking all clients who enter the practice to use the hand sanitizers available or wash their hands and our staff are washing their hands after each client interaction
In these extraordinary times we all must take important steps to prevent the virus spreading and keep our wider community as safe as possible. We therefore must ask that before coming to the clinic you are confident you are also abiding by all current requirements and exercise the duty of care this situation requires of us.
Should you have any concerns or questions please don’t hesitate to reach out and speak to us.