Key Responsibilities:
Client Interaction and Customer Service
- Prioritise customer service to create a friendly, empathetic, and professional atmosphere.
- Interact with all clients, prospective clients, referrers, and third parties in a proactive and courteous manner.
- Uphold our values and exemplify them in daily interactions.
Administrative Support and Diary Management
- Ensure accurate and proactive scheduling for clients and practitioners to enhance the client experience and clinic productivity.
- Communicate effectively and clearly to promote smooth clinic operations.
Issue Escalation and Problem-Solving
- Report client or staff-related issues to the Practice Manager (PM) for resolution.
- Escalate facility-related issues to the Operations Relationship Manager (ORM) and/or PM to ensure minimal disruption to client satisfaction.
Team Collaboration
- Support the team in maintaining a culture of excellence in gold standard customer service and client care.
- Comply with all CST essentials, ensuring alignment with company policies and expectations.
What We’re Looking For:
- Strong interpersonal and communication skills.
- A proactive and empathetic approach to customer service.
- Exceptional organizational skills with attention to detail.
- The ability to multitask and work efficiently in a dynamic environment.
- Experience in diary management or administrative support is a plus.
About Us
Beyond Health provides a comprehensive range of services to our local community and beyond, including:
- Musculoskeletal and sports physiotherapy
- Pelvic health physiotherapy
- Clinical Pilates
- Clinical strength and conditioning
- Biomechanical screening
- Diagnostic ultrasound
- Shockwave therapy
- Strength and Performance diagnostic testing equipment
We strive to deliver gold-standard care that exceeds our clients’ expectations, driven by our core values:
- Respect for everyone
- Acting with integrity
- Accountability
- Pursuing excellence in everything we do
- Contributing positively to team culture and having fun along the way
What We Offer:
- A supportive and collaborative work environment.
- Opportunities for professional growth and development
- A chance to make a meaningful impact on client satisfaction and clinic success.
- Work-Life Balance: 4 weeks of paid holiday, plus public holidays. Cycle to work scheme and employee wellbeing benefits.
approx 37.5 hours per week and one Saturday a month.
If you are passionate about delivering excellence in client services we would love to hear from you.
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