Part-Time Client Services Team Member – Queen’s Park (NW6)

We are passionate about finding solutions to, and enhancing our client’s health, fitness and performance goals. We strive to deliver gold-standard care at all times and exceed the expectations of our clients. The Beyond Health team embraces the following core values that embody all that we stand for as a group:

• We show respect to everyone.
• We act with integrity.
• We are accountable.
• We constantly pursue excellence in everything we do.
• We actively contribute to our team culture and have fun along the way!

Responsibilities and Duties

The role covers various aspects of clinical reception and administration including:

• Customer service and management
• Greeting guests and creating a welcoming and friendly environment
• Appointment diary management (via booking system) for multiple practitioners
• Responding to a wide range of enquires via email and phone
• Liaising with insurance companies, consultants, GPs and third parties
• Reporting and procedural tasks
• A range of other administrative and customer service tasks

Skills and Requirements for the role

• Strong customer service experience and/or previous clinical administrative experience
• Great attention to detail
• Clear and confident written and verbal communication skills
• Proficient with Microsoft Word and Excel, and diary management software
• A proactive multi-tasker who thrives in a busy and diverse environment
• Positive ‘can do’ attitude
• Willing to help with tasks outside of the normal day to day
• Desire to go above, and beyond, in your role for the team and our clients
• Understanding of physiotherapy/medical/wellness industry is a bonus

10 – 15 hours per week / one – three shifts per week / one Saturday a month.

£12.00 per hour

Expressions of interest or queries regarding the role can be submitted to [email protected].