Full Time Practice Manager – Queen’s Park (NW6)

We are seeking a dynamic and motivated Practice Manager to join our team. The Practice Manager is a vital member of both our Management Team and Client Services Team, playing a pivotal role in ensuring exceptional client satisfaction and the smooth, productive, and efficient day-to-day operations of our clinic.

Key Responsibilities:

Client Services and Customer Experience

• Act as the primary point of contact for client service activities, delivering first-class customer service at all times.
• Ensure professional, empathetic, and proactive interactions with clients, prospective clients, referrers, and third parties.
• Diagnose and resolve customer service issues promptly in collaboration with senior management.

Operational Management

• Maintain clinic facilities, equipment, and supplies to the highest standards.
• Proactively address facility-related issues that may impact client satisfaction.
• Oversee stock ordering and inventory control, ensuring cost efficiency and quality.
• Support business continuity during emergencies or major incidents.
• Assist with in-clinic events and team celebrations.

Team Leadership and Development

• Lead the Client Services Team (CST) by setting clear expectations and providing constructive feedback.
• Measure, evaluate, and manage team performance, focusing on exceptional customer service, communication, diary management, and adherence to business values.
• Collaborate with the Operations Manager to manage staffing, including setting diary hours, ensuring adequate cover, and handling payroll.
• Identify training needs and develop tailored learning plans to build team confidence, motivation, and capabilities.

Culture and Values

• Embody and exemplify the business values, acting as a role model for the team.
• Contribute to the development of a supportive and values-driven clinic culture.

Qualifications and Skills:

• 2 years minimum proven experience in practice management, or a similar leadership role.
• Exceptional customer service and interpersonal skills.
• Strong organizational and problem-solving abilities, with a proactive approach to challenges.
• Experience in managing and mentoring teams, fostering growth, and building morale.
• Familiarity with clinic operations, including diary management and administrative functions.
• Ability to work collaboratively with clinical and management teams.

About Us

Beyond Health provides a comprehensive range of services to our local community and beyond, including:

• Musculoskeletal and sports physiotherapy
• Pelvic health physiotherapy
• Clinical Pilates
• Clinical strength and conditioning
• Biomechanical screening
• Diagnostic ultrasound
• Shockwave therapy
• Strength and Performance diagnostic testing equipment

We strive to deliver gold-standard care that exceeds our clients’ expectations, driven by our core values:

• Respect for everyone
• Acting with integrity
• Accountability
• Pursuing excellence in everything we do
• Contributing positively to team culture and having fun along the way 

What We Offer:

• A supportive and collaborative work environment.
• Opportunities for professional growth and development
• A chance to make a meaningful impact on client satisfaction and clinic success.
• Work-Life Balance: 4 weeks of paid holiday, plus public holidays. An annual bonus incentive scheme and competitive base salary. Cycle to work scheme and employee wellbeing benefits.

approx 37.5 hours per week and one Saturday a month.

If you are passionate about delivering excellence in client services we would love to hear from you.